• As a "Welcome" gift, 5.000.- CVK Rewards Points will be credited to the account of the first-time member.
• The Member earns CVK Rewards Points for his/her accommodation in the facilities included in the Program and for his/her expenditures in other areas within the establishment (spa, cafe, a la carte restaurant, etc.) during these stays, provided that he/she is in one of the eligible price categories.
• CVK Rewards Points for spending in in-house areas, it must be made during the stay and recorded in the "Room Account".
• CVK Rewards Points earned by the Member during the stay are automatically credited to the Member's account after the "Room Account" is closed and the check-out process is completed.
• Expenses for which the Member can earn points are taken into account on the net amount excluding taxes.
• The accommodations for which the Member can earn CVK Rewards Points must have been booked through one of the following booking channels:
  1. Via the website (https://www.cvkhotelsandresorts.com),
  2. By contacting the Front Office and/or Reservation Office at +90 212 377 8888,
  3. By coming to CVK Rewards Program establishments in person and meeting with reception officials.
• In the event that the Member stays with one or more other Program Members in the same room during the stay, only one (1) Member will be able to earn CVK Rewards Points.
• For payments made by third parties, points cannot be earned.
• In cases where the Member has booked a new accommodation by using the CVK Rewards Points already earned, CVK Rewards Points can be earned on the amount of the relevant accommodation remaining after deducting the CVK Rewards Points used.
• The Member may earn CVK Rewards Points for stays and/or accommodation expenses of other rooms, provided that these rooms have a stay with in the same accommodation period as the Member and the "Room Account" of these rooms are transferred to the Member’s "Room Account" of the Member. This right is limited to a maximum of 2 (two) rooms other than the room where the Member stays.
• For detailed information about online channels and group/company reservations: CVK Rewards Membership Agreement

• The Member may redeem the "Welcome" gift of 5,000 CVK Rewards Points even for his/her first stay if he/she makes the reservation for his/her first stay at any of the facilities included in the Program through the Website in accordance with the Agreement.
• Each 1,000 CVK Rewards Points earned in CVK Rewards is worth €5 (Five Euros). This provision is the same for all membership statuses.
• The member may redeem CVK Rewards Points earned at CVK Rewards:
  • to purchase the Products that it can access from the "Membership Screen" on the Site: The purchased Products may be used by being deducted from the total amount when paying the Member's current expenses in the "Room Account", provided that it is limited to the service item defined in the Product.
  • by selecting the "Redeem My Points" option when making a reservation on the site.
• In order for the Member to redeem CVK Rewards Points, he/she must spend a minimum of 5,000 CVK Rewards Points.
• CVK Rewards Points earned by the Member in the Program must be redeemed within 24 (twenty-four) months from the date of earning. Any CVK Rewards Points not redeemed within 24 (twenty-four) months will automatically be deleted from the Membership account by "expiring".
• If the Member wishes to make an accommodation reservation with the CVK Rewards Points earned, the reservation must be made through the Site. For stays booked through other booking channels, CVK Rewards Points and/or Products cannot be used to pay for the accommodation.
• CVK Rewards Points earned by the Member cannot be redeemed for banquet organizations.
• For detailed information about redeeming points: CVK Rewards Membership Agreement

Adress                       : CVK Hotels & Resorts Gümüşsuyu Mh. İnönü Cd. No.8 Beyoğlu İstanbul Turkey

Phone                        : (+90) 212 377 88 88

Official Electronic
Adress                      : cvkmineral@hs01.kep.tr

Email                        : cvkrewards@cvkhotelsandresorts.com 

                                   kvkk@cvkhotelsandresorts.com